Use of Artificial Intelligence to Deliver Content to Cross-Cultural Audiences

Juan Felipe Segura España, an industrial engineer turned marketer, leverages his numerical and process methodology background to develop efficient marketing strategies. Holding an MBA from IE Business School and amassing a wealth of experience spanning eight years in the architecture and construction domain, Segura España presently assumes the pivotal role of Marketing Director at Gerflor. This B2B company specialises in the sale of architectural products, with his responsibilities encompassing the strategic orchestration of marketing endeavours and business expansion across the regions of Spain, Portugal, Central America, and Latin America.

In an interview with MarTech Outlook Europe, Segura España highlights the challenges and technological advancements impacting the event management and marketing sector.

What are some of the challenges you encountered while working with multiple markets?

Managing diverse markets poses many challenges, chief among them being the intricate task of accommodating customers’ cultural differences. Marketers are tasked with comprehending the cultural nuances inherent to each market they engage with. This holds even for linguistically similar countries, as cultural disparities can be substantial. For instance, my experience transitioning from Colombia to Spain showed me how different Spanish-speaking nations can exhibit profound distinctions in their cultural landscapes.

This phenomenon is also observable in countries like the U.S. and the UK, which share English as a language but have variances in word meanings and cultural connotations. When devising advertising content, whether for print or digital platforms, precision in selecting keywords that resonate appropriately within each country's language and cultural context is imperative.

The complexity often intensifies when managing multiple brands within the same portfolio. Maintaining a broad perspective when introducing new products to marketing and directing each product to the appropriate customer or target demographic helps deal with multiple brands effectively. Adapting to strategies, advertising, communication, pricing, and critical differentials for each product is equally necessary to propel successfully towards the intended customer base.

Could you elaborate on the notable technological trends currently shaping the landscape of event planning, execution, and experiential aspects?

Several compelling technological trends undeniably influence the contemporary landscape of event planning, execution, and experiences. One transformative trend that stands out is integrating artificial intelligence (AI) and machine learning for personalised content delivery. Leveraging the latest advancements, such as Bing AI developments, enables a paradigm shift in customer engagement. By harnessing AI, it becomes possible to discern distinct audience preferences, allowing for tailored messaging that resonates more individually. This departure from the conventional one-size-fits-all approach represents a significant stride forward in optimising audience interaction and satisfaction.

“Staying attuned to these evolving dynamics presents an ongoing challenge for marketers, compelling them to integrate AI and traditional SEO practices to maintain optimal website rankings amid these fluctuations.”

Another noteworthy technological development that merits attention is Apple’s Vision Pro. This innovation holds the potential to reshape content consumption patterns, triggering a substantial evolution in how people engage with digital content.

Technological advancements within the realm of social media are equally impactful. The evolution of social media algorithms, as evidenced by shifts in platform interfaces and functionalities, has redefined the landscape. Notable examples include the transition from Twitter to emerging platforms like X and Meta’s Threads. Staying attuned to these evolving dynamics presents an ongoing challenge for marketers, compelling them to integrate AI and traditional SEO practices to maintain optimal website rankings amid these fluctuations.

Amidst these technological leaps, a vital consideration is the escalating focus on data security regulations. Adhering to stringent measures akin to the European Union’s General Data Protection Regulation (GDPR) is imperative when orchestrating digital marketing strategies that involve consumer data collection. Striking a balance between crafting a personalised plan based on consumer insights and upholding data privacy safeguards remains paramount. This fusion of technology and regulatory compliance lays the foundation for responsible and ethical digital engagement.

Drawing from your wealth of experience, what guidance would you provide to aspiring individuals aiming to establish a significant presence in marketing and event management?

For those embarking on a marketing and event management journey, several crucial pieces of advice can pave the way for impactful success. Primarily, a commitment to staying abreast of the latest market trends and technological advancements is paramount. The landscape is rife with transformative developments that have the potential to reshape conventional marketing paradigms. Aspiring marketers can seize emerging technologies by maintaining a proactive approach to continuous learning.

Together with that, cultivating an expansive and well-nurtured network holds exceptional significance. The power of connections cannot be overstated. Engaging with peers, collaborating with seasoned marketing professionals, and forging alliances within the industry facilitate the acquisition of knowledge and elevate the visibility of one’s endeavours. The exchange of insights and experiences within a network fuels personal and professional growth, fostering an environment conducive to gaining valuable perspectives and expanding horizons.