BUSINESSMANAGEMENTREVIEW.COMAPRIL 202519CXO INSIGHTSBy Dennis Galletti, Vice President of Global HR Services, BekaertDIGITALLY ENABLED HR ADMINISTRATION: A CRITICAL FACTOR IN ADDING VALUE IN HR OPERATIONSPayroll and HR administration, commonly called HR Operations, arestill largely transactional areas in most traditional HR organizations­ with limited added value for the company and their employees, and significant time and costs trapped in their execution.This is mainly caused, in most corporations, by the combination of several factors as unstructured inflows, manual operations in data inputs and outputs, and time losses connected to signature handling and document storage ­ which reduceefficiency that could otherwise be released for value-adding activities. This starting situation can be solved by a digitally enabled HR administration flow that addresses and solves these critical factors.CURRENT HR ADMINISTRATION PROCESSES ARE TRADITIONALLY LACKING DIGITAL OR ORGANIZATIONAL SOLUTIONS.The traditional HR organization features an administration and payroll process that may typically be looking like the following scheme:In this configuration, let's imagine that a certain number of users (as Employees, Line Managers, HR Business Partners, other HR internal Services) want to request to HR Payroll and HR Administration the delivery of a certain product ­ e.g. a letter, a statement, a contract or a report.In a traditional set-up, these users will be allowed to use a multitude of channels to contact HR Operations - as workflows, self-service options, but also phone, e-mails, or even direct visits to the department by simply stepping in the office.Once the request is received, Payroll and HR Administration departments will typically have to integrate the respective corrective inputs, manually, into the system backbone (e.g. in SuccessFactors, WorkDay, or any other employee and administration platform), which may even require multiple entries when the company runs different platforms for e.g. payroll and administration.Dennis Galletti
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