BUSINESSMANAGEMENTREVIEW.COMNOVEMBER 20239 TRAINING AND DEVELOPMENTAI empowers HR in managing training, development, and compliance. Often the build of content can be delayed depending on team capacity or budget available to engage an external content developer. AI powered tools like ChatGPT can now rapidly build training outlines, training content and training assessments through specific prompting. Over and above this simple example there are many functional content development and hosting solutions that allow for rapid content development using an AI engine. Example products in this space are Animaker or Piktory and there are many others. Again, the power of these products in relation to contingent workers is to rapidly build content that is custom and specific to the need. PREPARING ORGANIZATIONS FOR AI IN HRTo fully leverage AI for contingent worker engagement, organizations need to take proactive steps. First, they should invest in AI technologies and integrate them into existing HR systems. This includes identifying suitable AI solutions, partnering with technology providers, and ensuring seamless integration with HR platforms. With all of the benefits, organizations also need to be wary of significant data privacy and data control challenges AI poses. Organizations should prioritize data security and privacy. HR departments should lean in with relevant groups to support revision of data governance frameworks and data management practices such that, for example, intellectual property is not used to train the AI unless the right security considerations are in place. Partnering with IT and legal are important steps towards that end. PREPARING HR PRACTITIONERS FOR AI ADOPTIONHR practitioners need also to prepare themselves for the adoption of AI technologies. You should develop a deep understanding of AI concepts, applications, and their potential impact on HR functions. This is leading to a new management competency for proactive HR practitioners. As a simple example, a new skill to develop is proficiency in AI "prompting". There are many ways to build these skills including participating in AI projects and pilot programs. This hands-on experience allows you to gain practical knowledge and understand the implications of AI in managing the contingent workforce. Finally, look to gain broader awareness through learning on YouTube, blogs, conferences and presentations. CONCLUSIONAI has the potential to revolutionize how HR manages and engages contingent workers. By embracing AI technologies, organizations can optimize recruitment processes, enhance worker engagement, improve learning outcomes and ensure better compliance. HR practitioners should embrace AI as a tool to augment their roles, acquire AI literacy, and develop the necessary skills to effectively collaborate with AI systems. HR will not be able to avoid the avalanche of AI change that is coming so the sooner we can master it, the better!
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